Terms of Service

1. Who we are

These Terms of Service (the "Terms") are a legal agreement between you and The Vancouver Aesthetician Inc. ("TVA", "we", "us", "our"), a company incorporated in British Columbia, Canada.

These Terms cover:

  • your use of https://tva.skin, and of any other website, application, or platform we operate that links to these Terms, together with any related pages, booking tools, and accounts (the "Site");

  • treatments and services you receive at our clinic (the "Clinic Services");

  • products you buy from us, in clinic or online, including our own product The Molecular Mist (the "Products");

  • online consultations and remote skin services (the "Online Services"); and

  • our courses and educational programs, if and when we offer them (the "Courses") — see section 9.

Together, these are the "Services".

2. Your agreement to these Terms

By using the Site, booking an appointment, buying a Product, enrolling in a Course, or receiving any Service from us, you agree to these Terms. If you do not agree, please do not use the Services.

Before receiving any Clinic Service you will be asked to complete a separate intake form and sign it.

2.1 Changes to these Terms

We may update these Terms from time to time. The version posted on the Site at the time you place an order, book an appointment, or enrol is the version that applies to that transaction. Continuing to use the Services after a change means you accept the updated Terms.

3. Important health and results notice

3.1 We are not a substitute for medical care

TVA operates a professional aesthetics clinic. We are not a hospital, a walk-in clinic, or a primary care provider. Nothing on the Site, in our marketing, in a consultation, or in a treatment room is medical advice, diagnosis, or treatment of any disease or condition.

Always consult your physician, nurse practitioner, or other qualified health professional about any medical concern, before starting or stopping any medication, and before any treatment if you have a health condition, are pregnant or breastfeeding, or have had a recent procedure. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.

3.2 Who performs our treatments

Injectable services (including neuromodulators) are performed by qualified, certified nurses registered with their professional college, under the supervision of our medical director and in accordance with applicable professional standards and orders. Other services are performed by trained and certified aestheticians and technicians.

3.3 Results are never guaranteed

Skin, hair, and body treatments are performed using professional training, certification, and industry best practices. They are not an exact science. Individual results vary based on factors including your skin type and condition, age, genetics, hormones, health status, medications, lifestyle, sun exposure, and how closely you follow pre- and post-treatment care. Many services require multiple sessions before any change is visible, and some clients see little or no change.

We do not guarantee any specific result, outcome, or timeline for any Service or Product. No employee, contractor, or representative of TVA has authority to guarantee a result, and any statement that sounds like a guarantee should not be relied on.

3.4 Photographs, testimonials, and marketing

Any before-and-after photographs, client testimonials, reviews, case studies, or results shown on the Site or in our marketing:

  • are used with the written permission of the individual shown;

  • are not retouched or digitally altered to change the treatment outcome, but may involve multiple sessions, complementary treatments, and home care; and

  • are not a prediction, promise, or representation of the result you will achieve.

Lighting, camera, angle, makeup, and time elapsed can all affect how a photograph appears.

3.5 Risks

All aesthetic and wellness services carry risk. These may include, without limitation: redness, swelling, soreness, discomfort, bruising, burns, blistering, irritation, accidental cuts, poor or delayed healing, infection, scarring, nerve injury, changes in skin or hair pigmentation, allergic or hypersensitivity reactions, hair loss, asymmetry, and unsatisfactory results. Not all risks can be known or predicted in advance.

3.6 Your responsibility to disclose

You are responsible for giving us complete and accurate information about your health, including medications and supplements, pregnancy or breastfeeding status, allergies, medical conditions, recent procedures or treatments elsewhere, and any past complications or reactions. We rely on what you tell us. We are not responsible for outcomes that result from information you did not disclose, disclosed inaccurately, or failed to update. You must tell us before each appointment if anything has changed.

3.7 Aftercare

Following the aftercare instructions we give you is part of the treatment. Failure to follow aftercare instructions, or to attend recommended follow-up appointments, can materially affect your result and increase the risk of an adverse reaction. You are responsible for your own aftercare compliance.

4. The Site and your account

4.1 Licence to use the Site

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the Site for your own non-commercial purposes, subject to these Terms.

4.2 Accounts

You may need an account to book, purchase, or access Courses. You agree to provide accurate and current information, to keep your login credentials confidential, and to notify us promptly if you believe your account has been accessed without authorization. You are responsible for activity that occurs under your account. We may suspend or close an account that we reasonably believe has been used in breach of these Terms.

4.3 Acceptable use

You agree not to:

  • use the Services for any unlawful, fraudulent, or harmful purpose;

  • copy, scrape, mirror, frame, or systematically extract content from the Site;

  • reverse engineer, decompile, or attempt to derive source code from any part of the Site;

  • upload malicious code, or attempt to interfere with, overload, or gain unauthorized access to the Site or its systems;

  • impersonate any person, or misrepresent your affiliation with any person or entity;

  • resell, redistribute, or commercially exploit any part of the Services except as we expressly permit in writing;

  • harass, threaten, or abuse our staff, contractors, or other clients, whether online, by phone, by message, or in person.

4.4 Intellectual property

All content on the Site and in our Courses — including text, photographs, video, graphics, illustrations, course materials, protocols, treatment names, product formulations, logos, trade names, and trademarks, including The Vancouver Aesthetician, The Molecular Mist, and any other brand or product name we adopt — is owned by us or licensed to us and is protected by Canadian and international intellectual property law.

Nothing in these Terms transfers any ownership to you. You may not reproduce, distribute, publish, adapt, or create derivative works from our content without our prior written permission, except that you may view, download, and print pages for your own personal, non-commercial reference.

4.5 Reviews, feedback, and content you submit

We welcome honest reviews and feedback about our Services. If you submit a review, comment, photograph, or other content to us or to our public channels, you confirm that it is your own, that it is accurate to the best of your knowledge, and that it does not infringe anyone else's rights or contain unlawful, defamatory, or harassing material. You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business, which you may revoke by contacting us.

If you send us suggestions or ideas about our business or products, we may use them without obligation or compensation to you.

4.6 Availability and accuracy

We try to keep the Site accurate and available, but we do not promise that it will be uninterrupted, error-free, or free of viruses. We may change, suspend, or discontinue any part of the Site at any time. Descriptions, images, pricing, and availability may contain errors or become out of date; see section 7.2.

4.7 Third-party links and platforms

The Site may link to third-party websites, booking systems, payment processors, marketplaces, or social platforms. We do not control those services and are not responsible for their content, products, terms, or privacy practices. Your use of them is governed by their own terms.

5. Clinic Services

5.1 What we offer

Our Clinic Services include, without limitation: microneedling and microchannelling, injectables, laser and light-based treatments, LED light therapy, chemical and enzyme peels, hydradermabrasion and microdermabrasion treatments, dermaplaning, facials, microcurrent, hair removal, and scalp and hair rejuvenation or strengthening services. We may add, change, or discontinue services at any time.

5.2 Consultation and suitability

Some Services require a consultation, patch test, or medical screening before we will treat you. We may decline to treat you, may modify a treatment plan, or may stop a treatment in progress where we believe a Service is unsuitable, unsafe, or unlikely to benefit you, or where you have not disclosed relevant information. If we decline for clinical reasons before treatment begins, we will refund or credit amounts you paid for that treatment.

5.3 Consent

You may withdraw consent at any time before or during a treatment, though charges may apply for a treatment already commenced.

5.4 Booking, deposits, lateness, and no-shows

  • Appointments are subject to availability and are confirmed only when we confirm them.

  • We may require a deposit or a card on file to hold an appointment.

  • Our late-arrival, late-cancellation, and no-show fees are disclosed to you before you book and in the booking confirmation.

  • If you arrive late, we may shorten your treatment so that later clients are not delayed, or reschedule it or apply the late-cancellation fee.

  • We may reschedule your appointment if a practitioner is unavailable, equipment fails, or circumstances beyond our reasonable control require it. We will offer you the next available appointment or a refund of amounts paid for that appointment.

See our Refund & Cancellation Policy for full details.

5.5 Clinical photographs and records

We take and retain clinical photographs and treatment records as part of providing care and meeting professional record-keeping obligations. These are stored securely with third-party cloud providers.

5.6 In-clinic conduct and personal property

Please treat our staff and other clients with respect. We may refuse service, end an appointment, or ask you to leave for abusive, threatening, intoxicated, or unsafe behaviour, without refund. You are responsible for your own belongings; we are not liable for loss of or damage to personal property brought to the clinic, except to the extent caused by our negligence.

6. Products

6.1 Our products and third-party products

We sell our own products, and we also resell skincare and related products made by third-party brands. We sell in clinic, on the Site, and through third-party retailers and marketplaces.

6.2 The Molecular Mist

The Molecular Mist is a cosmetic facial spray formulated with hypochlorous acid in water. It is intended for external use on the face only. Do not spray directly into the eyes or mouth. If irritation occurs, rinse the affected area thoroughly with water and discontinue use. Consult a doctor if irritation persists. Keep out of reach of children.

The Molecular Mist is a cosmetic product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any description of how it feels or performs is general information, not a therapeutic claim, and not a substitute for medical or dermatological advice.

6.3 Suitability, allergies, and patch testing

Skincare products affect individuals differently. You are responsible for reviewing the full ingredient list before use and for confirming that a product is suitable for you, particularly if you have allergies, sensitivities, a skin condition, or are pregnant or breastfeeding. We recommend patch testing any new product before full use, and discontinuing use if irritation occurs. Product recommendations we make in clinic or online are suggestions based on the information you give us, not a guarantee of suitability or result.

6.4 Purchases through third-party retailers

Where you buy our Products from a third-party retailer, marketplace, or pharmacy, your purchase contract is with that retailer, not with us. Their terms, pricing, shipping, and return policies apply, and our Refund & Cancellation Policy does not. The safety information, warnings, and labelling on the product itself still apply.

We are not responsible for products sold by unauthorized sellers, for counterfeit products, or for products that have been stored, handled, repackaged, or resold outside our authorized distribution.

6.5 Warranties on third-party products

Some manufacturers and distributors offer a warranty on their products and some do not. Where a manufacturer (or distributor) warranty exists, it is provided by them and claims are handled under its terms. Where none exists, none applies.

6.6 Product returns

Our product return terms are set out in full in our Refund & Cancellation Policy. In summary: unopened, unused Products in new, sellable condition with intact seals and packaging may be returned within 30 days of purchase. Opened Products are final sale. Claims for damaged, defective, or incorrect Products must be reported promptly and supported by photographs and other reasonable evidence, and we will assess each claim on its merits at our discretion.

7. Orders, pricing, and shipping

7.1 Pricing and errors

All prices are in Canadian dollars unless clearly stated otherwise, and exclude applicable taxes, shipping, duties, and brokerage unless stated. Applicable GST and PST are added at checkout as required.

Despite our efforts, listings occasionally contain errors in price, description, image, or availability. We reserve the right to correct errors and to cancel or refuse an order placed at an incorrect price, even after the order is confirmed.

Promotional pricing, discount codes, and package pricing are subject to their own stated conditions, cannot be combined unless we say so, have no cash value, and may be withdrawn at any time.

7.3 Payment

We accept the payment methods shown at checkout or in clinic. By providing payment details you confirm that you are authorized to use that payment method. Payments are processed by third-party processors under their own terms; we do not store full card numbers. If a payment is declined, reversed, or charged back, we may suspend Services, cancel orders, and recover amounts owing, including reasonable costs of collection.

Please contact us before initiating a chargeback. We will always try to resolve a problem directly and quickly.

7.4 Shipping and delivery

  • We ship across Canada and, on a very limited basis, to the United States. We do not ship everywhere; available destinations are shown at checkout.

  • Delivery times are estimates, not guarantees. We are not responsible for carrier delays, weather, customs processing, or incorrect addresses you supply.

  • Risk of loss and title pass to you when the carrier delivers the Products to the address you provided. If a package is confirmed delivered but missing, please contact us and we will help you investigate with the carrier; but we will not replace or refund.

  • International and US orders: you are the importer of record. You are responsible for any duties, taxes, brokerage, and customs charges, and for ensuring the Products may lawfully be imported to your destination. Refused or undeliverable parcels may be refunded less shipping and any charges incurred.

8. Online Services (virtual consultations)

8.1 What they are

Our Online Services are short video consultations with a certified Canadian aesthetician. They are cosmetic and skincare consultations only. They are:

  • not a medical appointment, diagnosis, prescription, or treatment;

  • not telemedicine or a physician or nurse practitioner service;

  • not a substitute for seeing a physician, dermatologist, or other regulated health professional; and

  • not appropriate for urgent concerns, suspicious lesions, infections, or any condition requiring medical attention.

8.2 Limits of a remote assessment

Screen quality, lighting, camera resolution, and the absence of physical examination all limit what an aesthetician can observe remotely. Recommendations are made on the basis of what you show and tell us and are general in nature. You are responsible for deciding whether to act on them and for confirming that any recommended product is suitable for you.

8.3 Scheduling, recording, and location

Booking, cancellation, and rescheduling terms are set out in our Refund & Cancellation Policy. We do not record consultations unless we tell you in advance and you consent; you may not record a consultation without our prior written consent.

9. Courses and educational programs

9.1 Scope of this section

Any Course we offer may be operated under a different brand name and on a different website from tva.skin, but will be owned and operated by The Vancouver Aesthetician Inc. Where a Course has its own terms of enrolment, those terms apply to that Course, and prevail over this section to the extent of any conflict. Where it does not, this section applies.

Training we provide to our own employees or contractors as part of their work is governed by their employment or contractor agreement, not by these Terms.

9.2 Not accredited

Our Courses are not accredited by any government body, regulatory college, or accrediting institution. They do not confer a professional designation, a licence, a certification recognized by any regulator, or the right to practise any regulated activity. Completion does not qualify you to perform any restricted or regulated act, to inject any substance, to operate any medical device, or to hold yourself out as a licensed or registered professional.

9.3 Your responsibility

You are solely responsible for determining what training, registration, licensing, supervision, and insurance the law of your jurisdiction requires before you offer any service to the public, and for obtaining them. Rules differ by province, state, and country and change over time. We give you education, not authorization.

9.4 Delivery format

The format of each Course, including whether it includes any hands-on or in-person practical component, will be stated on its enrolment page. Unless expressly stated otherwise, a Course is delivered online only and does not include practical training on live models.

9.5 Licence to Course content

On enrolment we grant you a personal, non-transferable, non-sublicensable licence to access the Course content for your own learning.

You may not: share your login; download, copy, screen-record, screenshot, or redistribute Course materials; teach, resell, or repackage the content; or use it to build a competing course or training program. Breach of this section entitles us to terminate your access immediately without refund, in addition to any other remedy.

9.6 Changes and availability

We may update Course content, and may discontinue a Course.

10. Limitation of liability

(a) We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, opportunity, data, goodwill, or anticipated savings, however caused, whether in contract, tort (including negligence), statute, or otherwise, even if we were advised of the possibility.

(b) Our total aggregate liability to you for all claims arising out of or relating to the Services, in any twelve (12) month period, is limited to the greater of (i) the total amount you paid us for the Service or Product giving rise to the claim, and (ii) CAD $500.

(c) We are not liable for any loss or harm arising from: information you failed to disclose or disclosed inaccurately; your failure to follow pre-treatment or aftercare instructions; your use of any product contrary to its instructions or your own known sensitivities; treatments, products, or advice provided by any third party; or your reliance on general information published on the Site.

(d) These limits apply to us, our directors, officers, employees, contractors, and agents.

11. Indemnity

You agree to indemnify and hold harmless TVA and its directors, officers, employees, contractors, and agents from any claim, demand, loss, liability, or reasonable expense (including reasonable legal fees) arising from: your breach of these Terms; your misuse of the Site, a Product, or Course content; your infringement of any third-party right; or any service you provide to another person following, or purporting to follow, our Course content. This does not apply to the extent the claim arises from our own negligence or wrongdoing.

12. Contact

The Vancouver Aesthetician Inc.
726607542 RC0001

(legal and formal notices only)

Unit 923, 329 Howe Street, Vancouver
British Columbia, V6C 3N2 Canada

team [at] tva [dot] skin
778-800-two-five-four-one

13. Events beyond our control

We are not liable for failure or delay in performing our obligations where it is caused by something beyond our reasonable control, including natural disaster, fire, flood, extreme weather, epidemic or public health measure, power or telecommunications failure, cyberattack, strike or labour disruption, supply chain failure, equipment failure, government action, or civil disturbance. We will let you know and, where a Service cannot be provided, offer you a reschedule, credit, or refund.

14. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate your access to the Site, an account, a Course, or any Service where you materially breach these Terms, where we reasonably believe your conduct puts our staff, our clients, or our business at risk, or where we are required to do so by law.

15. Governing law and disputes

15.1 Governing law

These Terms and any dispute arising from them or from the Services are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in it, without regard to conflict of laws rules.

15.2 Let's talk first

If you are unhappy with anything, please contact us before taking any other step. Most issues can be resolved quickly and directly. We ask that you give us a reasonable opportunity — normally 30 days — to address your concern.

16. General

Entire agreement. These Terms, together with our Privacy Policy, Refund & Cancellation Policy, any signed treatment consent, and any order confirmation, form the entire agreement between you and us about the Services, and replace any earlier understanding on the same subject.

Severability. If any provision is found unenforceable, it is severed or read down to the minimum extent necessary, and the rest remains in force.

No waiver. If we do not enforce a right, that is not a waiver of it.

Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a reorganization, merger, or sale of our business or assets, on notice to you.

No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Headings. Headings are for convenience only and do not affect interpretation.

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A Final Note From Us

We know that everyone has their own idea of what’s “fair” or “well-intentioned,” and that’s okay. What we want you to know is that at TVA, we genuinely do our best to provide every customer with a fantastic experience.

We’re really passionate about what we do and want you to feel confident returning to us, sharing your skincare goals, and trusting us to deliver high-quality service.

As a small business, we also need to protect ourselves from the rare occasions when people take advantage of our trust and size. Even so, we’ll continue to show up with honesty, openness, and a commitment to learning and improving every day.

Thank you for being here. We wish you an amazing day and a great skin.