Privacy Policy

The Vancouver Aesthetician ("we," "us," "our") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or receive treatment at our clinic.

We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

Information We Collect

When you book an appointment or visit our clinic, we may collect:

  • Full name, email address, phone number, and mailing address

  • Date of birth and gender

  • Health and medical history relevant to treatment (skin conditions, allergies, medications, pregnancy status)

  • Treatment records, consent forms, and clinical notes

  • Before and after photographs (with your written consent)

  • Payment information (credit card details are processed by our payment provider and are not stored on our servers)

When you visit our website, we may automatically collect:

  • IP address, browser type, and device information

  • Pages visited, time spent on site, and referring URLs

  • Cookies and similar tracking technologies for website functionality and analytics

How We Use Your Information

We use your personal information to:

  • Schedule, confirm, and manage your appointments via our booking platform (Mangomint)

  • Provide safe, personalized treatments based on your health profile

  • Communicate with you about upcoming appointments, treatment recommendations, and aftercare instructions

  • Process payments and issue receipts

  • Send promotional communications (only with your consent — you may opt out at any time)

  • Improve our website, services, and client experience

  • Comply with legal and regulatory obligations

How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

  • Encrypted digital storage of client records

  • Access controls limiting staff access to information on a need-to-know basis

  • Secure, PCI-compliant payment processing through third-party providers

  • Locked physical storage for any paper records

No method of electronic transmission or storage is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security.

Third-Party Services

We use the following third-party services to operate our business:

  • Mangomint — Appointment booking and client management

  • Shopify — E-commerce and product sales

  • Google Analytics — Website traffic analysis

  • Instagram / Meta — Social media and marketing

These providers have their own privacy policies governing how they handle your data. We encourage you to review them.

Cookies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and support marketing efforts. You may disable cookies through your browser settings, though some features of the site may not function as intended.

Your Rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual obligations)

  • Request deletion of your personal information where applicable

To exercise any of these rights, contact us at hello@thevancouveraesthetician.com or (604) 332-6662.

Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Treatment records are retained in accordance with British Columbia health record retention requirements.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors without parental or guardian consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information:

The Vancouver Aesthetician 410-658 Homer Street, Vancouver, BC V6B 2R4 (604) 332-6662 hello@thevancouveraesthetician.com